Refund policy

Returns & Refunds Policy

Because all items at Shirt Supply Co. are made to order, we do not accept returns or exchanges for buyer's remorse, incorrect size, or color choices. We encourage you to double-check the size guide and product details before completing your purchase.

Damaged or Defective Items

If your item arrives damaged, defective, or misprinted, we're happy to make it right. You can submit a problem report within 14 days of delivery for a free replacement or full refund.

To start a claim, please contact us at onashirtstore@gmail.com with your order number and clear photos of the issue. Once reviewed and approved, we’ll either issue a refund or send a replacement at no cost to you.

Non-Returnable Items

Due to the custom nature of our products, all sales are final unless the item is defective, damaged, or printed incorrectly. We do not accept returns on made-to-order items, sale items, or gift cards.

Refunds

If a refund is approved, it will be issued to your original payment method within 10 business days. Processing times may vary depending on your bank or credit card provider. If it’s been more than 15 business days since your refund was approved and you haven’t seen it reflected, feel free to reach out at onashirtstore@gmail.com